Please read these terms carefully before booking. They explain how payments, cancellations and changes work, and what we’re each responsible for during your trip. If you have any questions, email us at hello@explorezanzi.com.
The Contract
The contract is between ExploreZanzi Company Limited, trading as ExploreZanzi.com (“we”, “us”), and the Client, which includes everyone named on the booking. The person making the booking (“the Lead Booker”) confirms that they have full authority to act on behalf of everyone named, and that all of them have read and accepted these Terms and Conditions and the Waiver and Release of Liability below.
Our Role
ExploreZanzi.com is a tour provider. Some tours are guided by our own team, while others are run with their own guides at the venue or activity. During peak periods, we may subcontract some services to trusted partner suppliers (“Suppliers”), in which case we act as a broker for those services. Where a dispute arises about a service provided by a Supplier, we will refer it to that Supplier, who is responsible for it. We will assist the Client in resolving it and provide full details of the Supplier involved.
Supplier Terms
Some services, including safaris, domestic flights, accommodation and specialist activities such as scuba diving and skydiving, are subject to the supplier’s own terms and conditions, in addition to these terms. Some activities have their own age, weight, health or experience requirements, and may require clients to sign the supplier’s own waiver before taking part. We will advise on any such requirements at booking.
Prices and Surcharges
We reserve the right to increase the trip cost at any time, including after booking, because of costs beyond our control. These include government taxes or charges, currency fluctuations, transport and fuel costs, food costs, and airport charges.
Government charges such as national park fees, conservation fees, entry fees and taxes are set by the authorities and may change without notice. Any increase will be passed on to the Client.
Payment Options
Clients may pay in one of two ways:
- Full payment, made no later than 6 weeks before the trip starts.
- Deposit and balance on arrival: a minimum 25% deposit, paid no later than 6 weeks before the trip starts, with the remaining balance paid in cash on arrival.
For bookings made within 6 weeks of the trip, the deposit (or full payment) is due at the time of booking.
Cash balances must be paid in US Dollars only. Notes must be printed in 2013 or later and be in good condition, as older or damaged notes are not accepted in Zanzibar. A member of our team will confirm when and to whom the balance should be paid.
If the balance is not paid on arrival, services will be withheld until payment is received.
Where accommodation is booked through us, payment terms depend on the requirements of the accommodation provider and will be confirmed at the time of booking.
We will send an email confirming the booking once payment is received.
Deposits
Deposits may be refunded if the booking is cancelled more than 6 weeks before the trip, depending on the type of booking. Safari deposits are non-refundable. Where a deposit is refunded, we are not responsible for any fees charged by the Client’s bank or card provider.
Cancellation by the Client
All cancellations must be made in writing to hello@explorezanzi.com and acknowledged by us in writing. The date we receive the cancellation determines the charges that apply:
- More than 42 days (6 weeks) before the trip: the deposit may be refunded depending on the type of booking. Safari deposits are non-refundable.
- 42 days (6 weeks) or less before the trip: 100% of all payments made is retained.
No refunds are given if the Client voluntarily leaves a trip after it has started, or for any accommodation, transport, tours, meals or services not used. Refunds for clients forced to leave a trip involuntarily are at our discretion.
Payment Methods
We accept card payments (via Stripe), bank transfer, PesaPal, and USD cash on arrival for balance payments. Processing fees apply to all non-cash payments and will be confirmed at the time of payment.
Client Details
To confirm travel arrangements, we require the following for each traveller at least 6 weeks before the trip: full name as shown in the passport, passport number and expiry date, date of birth, place of birth, nationality, and arrival details. Some services may need further documents, which we will advise during booking. If details are not received by this deadline, we reserve the right to treat the booking as cancelled, and cancellation charges will apply.
Changes by the Client
We do not charge a fee for changes to a confirmed itinerary. However, any costs charged by our suppliers because of the change will be passed on to the Client, including domestic flight change fees. Changes requested less than 6 weeks before the trip are subject to supplier availability and cannot be guaranteed. All changes must be confirmed by the Lead Booker.
Substitution of a Traveller
If a traveller cannot travel, the booking may be transferred to another person, provided we receive written notice and the suppliers accept the change. We do not charge a fee for this, but any supplier or airline costs will be passed on to the Client. Some domestic flights may not allow name changes.
Changes and Cancellations by ExploreZanzi.com
We will use our best efforts to operate all trips as planned. However, it may be necessary to change an itinerary because of local conditions or circumstances beyond our control. These include political disputes, border closures, visa refusals, strikes, war, civil unrest, natural disasters, adverse weather, epidemics, government actions, mechanical failures, and flight delays or cancellations. In these cases, we may substitute alternative arrangements of comparable value. We accept no liability for loss of enjoyment as a result, and the Client agrees to cover any extra costs that arise.
We are not responsible for incidental expenses connected to the booking, such as visas, vaccinations or non-refundable international flights.
Flights
We can book domestic flights within Tanzania on request. We do not book international flights. Airlines are responsible for schedule changes, delays and cancellations, and no refunds are given by hotels or suppliers for time lost because of flight delays. Domestic flights booked through us are subject to the airline’s own change and cancellation fees.
Weather and Sea Conditions
Boat trips and some outdoor activities depend on weather and sea conditions. If a tour is cancelled for safety reasons, we will reschedule it during the Client’s stay where possible. If rescheduling is not possible, the cost of that tour will be refunded. The decision to cancel or go ahead rests with the captain, guide or supplier, and is final.
Pick-ups and Punctuality
Clients must be ready at the agreed pick-up time and place. Our driver will wait for up to 30 minutes. If the Client is not ready within that time, the tour will be treated as missed and no refund will be given.
What’s Not Included
Unless stated in the final itinerary, prices do not include international flights, visas, the mandatory Zanzibar inbound insurance, travel insurance, tips and gratuities, drinks, meals not listed, optional activities, or personal expenses.
Health and Fitness
By booking a tour, the Client confirms that they are fit and able to take part. We strongly recommend that anyone with a medical condition, pregnancy, disability, or other physical or mental health concern speaks to a doctor before travelling or booking activities. Clients are welcome to tell us about any such condition at hello@explorezanzi.com so we can advise on which tours are suitable.
Travellers over 60 are advised to consult a doctor before travel. We may decline to accept pregnant women over 24 weeks or clients with certain conditions. Clients are responsible for bringing any medication they need.
If the trip includes a boat excursion or transfer, the Client must tell us at booking if they cannot swim. This will not prevent them from taking part, but it allows us to arrange extra safety precautions.
We will do our best to meet special requests, including dietary requirements, but these are not part of the contract and cannot be guaranteed. Medical facilities in Tanzania vary, and we make no guarantees about the standard of treatment available.
Travelling with Children
Travellers aged 18 or over on the first day of travel are treated as adults. Travellers under 18 must be accompanied by an adult aged 18 or over, who accepts full responsibility for them throughout the trip. Minimum ages vary by tour and will be confirmed at booking. All bookings that include children are subject to our review and approval.
Passports, Visas and Vaccinations
Clients are responsible for holding a valid passport and carrying it throughout the trip, and for obtaining any required visas, vaccinations and preventive medicines. Any information we provide on these matters is given in good faith, without responsibility on our part.
Insurance
All visitors to Zanzibar must buy the mandatory Zanzibar inbound travel insurance before arrival. This is a government requirement, and clients must arrange it themselves through the official website.
We also strongly recommend comprehensive travel insurance covering medical expenses, emergency evacuation and repatriation, personal accident, cancellation, curtailment, personal liability, and loss of luggage and belongings.
Conduct and Local Laws
Clients agree to follow the instructions of our staff, guides and consultants during the trip. Not following instructions may result in injury, and may lead to removal from the tour with no refund. If the health or conduct of a client appears likely to endanger the safety or enjoyment of a trip, the client may be excluded from all or part of it. All clients must obey the laws of Tanzania. If a client commits an illegal act, we will cease to be responsible for them.
Clients are responsible for any damage they cause to our staff, vehicles or property, and are fully responsible for their personal belongings throughout the trip.
Local Customs and Regulations
Zanzibar is a predominantly Muslim region, and we ask clients to respect local customs:
- Dress: shoulders and knees should be covered in Stone Town, villages and other public areas away from the beach.
- Ramadan: eating, drinking and smoking in public during daylight hours should be avoided, and some restaurants and services may have reduced hours.
- Photography: always ask permission before photographing local people.
- Plastic bags: single-use plastic bags are banned in Tanzania and may be confiscated on arrival.
- Drones: flying a drone requires prior permits from the Tanzanian authorities. Drones brought without a permit may be held at the airport.
Complaints
Any problem during the trip should be raised immediately with our guide or representative so we can try to resolve it. If it remains unresolved, a written complaint must be sent to hello@explorezanzi.com within 28 days of the end of the trip.
Waiver and Release of Liability
Assumption of Risk
The Client and everyone travelling with them understand that travel and activities in Zanzibar and Tanzania involve risks beyond those of everyday life at home or work. These include boat trips, swimming and snorkelling, wildlife encounters, road travel, unfamiliar environments, and changing weather. These risks are part of the nature and enjoyment of the experience. By taking part, the Client voluntarily accepts these risks, including the risk of injury, illness, death, and loss of or damage to property.
Release of Liability
To the fullest extent permitted by law, the Client and everyone travelling with them release ExploreZanzi.com, its officers, employees, agents and guides from all liability for personal injury, illness, death, property damage or loss arising from participation in the tours. This includes loss caused by Suppliers, their staff or partners, other participants, or events beyond our control such as war, civil unrest, natural disasters or epidemics.
Claims relating to services provided by Suppliers must be directed to those Suppliers. We will fully support the Client in any such claim and provide complete details of the Supplier involved.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our own negligence, or any other liability that cannot be excluded by law.
Medical Treatment and Evacuation
If a client becomes ill or injured during the trip, our staff may arrange any medical treatment or emergency evacuation they consider necessary for the client’s health and safety. All costs of treatment and evacuation are the client’s responsibility. We are not responsible for medical costs.
Alcohol
Clients who drink alcohol do so at their own risk. Clients are responsible for withdrawing from any activity if they feel unable to take part safely.
Indemnity
To the fullest extent permitted by law, the Client agrees to cover any loss, damage or costs, including legal fees, that ExploreZanzi.com incurs as a result of the Client’s own actions, conduct or breach of these terms.
Photography and Testimonials
We will ask for the Client’s permission at the time of booking before using any photos or videos of them in our marketing. Clients may decline any filming or photography during the tour, and we will never capture content of a client or their party without permission. Clients can withdraw their permission at any time by emailing hello@explorezanzi.com. Written feedback provided to us may be used for promotional purposes.
Privacy
Please see our Privacy Policy for details of how we collect, use and protect personal information.
General
- Order of precedence: if the final itinerary differs from these terms, the final itinerary applies to trip-specific details such as dates, inclusions and agreed arrangements. These terms apply to everything else.
- Severability: if any part of these terms is found to be invalid or unenforceable, the rest of the terms remain in full effect.
- Language and currency: these terms are written in English, and the English version prevails over any translation. All prices are in US Dollars.
- Governing law: these terms are governed by the laws of the United Republic of Tanzania, as applicable in Zanzibar. Any dispute will be subject to the exclusive jurisdiction of the courts of Zanzibar.
Company Information
ExploreZanzi Company Limited (Registration No. Z0000170578), trading as ExploreZanzi.com, is a Tanzanian-accredited tour provider. We work only with tour guides holding accredited licences.
Head Office: Jumba La Train, Darajani, Stone Town, Zanzibar. P.O. Box 4292.
Email: hello@explorezanzi.com
Agreement to These Terms
These Booking Terms and Conditions and the Waiver and Release of Liability apply to all bookings made with ExploreZanzi.com, whether through our website, by email, or through our online booking platform. By making a booking, the Lead Booker confirms that they have read and understood these terms and agree to them on behalf of themselves and everyone named on the booking. This agreement is binding on their heirs, next of kin, executors and successors.
Last updated: October 2026.
